Shipping Policy

Welcome to https://bwpdwu.com/, operated by Glenn Fitzsimmons (“we,” “us,” or “our”). This Shipping Policy outlines the details of order processing, delivery options, shipping costs, and related policies for all women’s apparel purchases (e.g., satin dresses, sequin cocktail dresses) made through our website. We aim to provide transparent, reliable shipping services to ensure your order arrives smoothly. By placing an order with us, you acknowledge and agree to the terms below.

1. Order Processing Time

All orders are processed within 2–3 business days of being placed. Processing time excludes weekends (Saturday and Sunday) and U.S. federal holidays (e.g., Christmas, Thanksgiving, Independence Day).
 
  • Order Cutoff Time: Orders placed before 3:00 PM Eastern Time (ET) on a business day will begin processing the same day; orders placed after 3:00 PM ET or on non-business days will start processing the next business day.
  • Peak Period Delays: During high-order volume periods (e.g., Black Friday, holiday seasons, new product launches), processing may be delayed by 1–2 additional business days. We will notify you via email if your order is affected by significant delays.

2. Shipping Options & Costs

We offer free worldwide shipping for all orders, with no minimum purchase requirement. Customs duties, taxes, and import fees are already included in your order total—you will not incur additional charges upon delivery. Below is a detailed breakdown of delivery timelines by region:
 
Shipping Region Shipping Method Estimated Delivery Time Shipping Cost
United States (Domestic) Standard Shipping 3–5 business days Free
Canada International Standard Shipping 5–7 business days Free
Europe (EU & Non-EU) International Standard Shipping 7–10 business days Free
Asia, Australia, & New Zealand International Standard Shipping 8–12 business days Free
Rest of World (Excl. Restricted Regions) International Standard Shipping 10–14 business days Free
 
  • Expedited Shipping: Currently, we do not offer expedited (2-day, overnight) shipping. If this option becomes available, updates will be posted here and at checkout.
  • PO Boxes & APO/FPO Addresses: We ship to U.S. PO boxes and APO/FPO/DPO addresses. Delivery to these locations may take 1–2 additional business days due to carrier restrictions.

3. Shipping Restrictions

We ship to most countries worldwide, with the following exceptions:
 
  • Regions subject to U.S. trade sanctions or export restrictions (e.g., certain countries listed by the U.S. Department of the Treasury).
  • Remote areas with limited carrier service (e.g., some island territories).
 
If your shipping address is in a restricted region, we will notify you via email within 1 business day of order placement to cancel the order and issue a full refund.

4. Shipment Confirmation & Tracking

Once your order ships, we will send a shipment confirmation email to the address you provided at checkout. This email includes:
 
  • A unique tracking number (active within 24 hours of shipment).
  • A link to the carrier’s website (e.g., USPS, DHL) where you can monitor your package’s status in real time.
 
If you do not receive a confirmation email within 4 business days of order placement, please check your spam folder or contact us (see Section 8) for assistance.

5. Customs, Duties, & Taxes

As stated in our checkout process, all customs duties, import taxes, and related fees are included in your order total. We pre-calculate these costs based on your shipping destination to avoid unexpected charges upon delivery.
 
  • We are not responsible for additional fees imposed by local authorities if:
    1. You provide an incorrect or incomplete shipping address.
    2. The package is held by customs due to failure to provide required documentation (e.g., ID for high-value orders).
  • For international orders, you may need to present a valid ID to the carrier upon delivery to confirm receipt.

6. Lost, Damaged, or Delayed Packages

6.1 Lost or Delayed Packages

  • Domestic (U.S.): If your package does not arrive within 7 business days of the estimated delivery date, contact us to initiate a trace with the carrier.
  • International: If your package does not arrive within 15 business days of the estimated delivery date, we will assist you in filing a lost-package claim with the international carrier.
 
We will issue a full refund or send a replacement (whichever you prefer) if the carrier confirms the package is lost.

6.2 Damaged Packages

  • If you receive a damaged item, do not discard the original packaging or damaged goods—these are required for the carrier’s damage claim.
  • Contact us within 48 hours of delivery with:
    1. Your order number.
    2. Photos of the damaged item and packaging.
    3. A description of the damage.
 
We will arrange for a free return and send a replacement, or issue a full refund (your choice), at no cost to you.

7. Return Shipping

We offer free return shipping for all eligible returns (see our Return Policy for eligibility details, e.g., 30-day return window, unworn/unwashed items). To initiate a return:
 
  1. Contact us via email (service@bwpdwu.com) with your order number and reason for return.
  2. We will send a pre-paid return shipping label to your email.
  3. Package the item securely, attach the label, and drop it off at the nearest carrier location.
 
Return processing takes 2–3 business days upon receipt of the item, and refunds are issued to your original payment method within 5 business days.

8. Contact Us

If you have questions, concerns, or need assistance with shipping (e.g., tracking updates, address changes, lost packages), please reach out to us:
 
  • Name: Glenn Fitzsimmons
  • Address: 133 Woodstream Road, Boothwyn, PA, United States
  • Email: service@bwpdwu.com
  • Phone: +1 (610) 883-1438
 
Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM ET, and will respond to your inquiry within 1–2 business days.

9. Updates to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier services, shipping costs, or regulatory requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and notify you via email if you have an active order. Your continued use of our website and services after updates are posted constitutes acceptance of the revised policy.