Refund Policy

1. Eligibility for Refunds & Returns

• Return Window: Requests must be initiated within 30 calendar days from the date you receive your order (tracking confirmation of delivery is used to verify the start date).
• Product Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact (e.g., original garment bags, hangers, or accessories included with the product).
• Proof of Purchase: You must provide a valid order number (found in your order confirmation email) when initiating a return.
• Product Type: All regular-priced women’s apparel (e.g., satin dresses, sequin cocktail dresses, crop tops) is eligible for returns. Clearance or final-sale items (if applicable) will be marked explicitly on the product page and are non-refundable, non-exchangeable.

Exceptions for Defective/Damaged Items

2. Refund Options

• Full Refund: A refund of the total purchase price (excluding any promotional discounts applied, if the discount was tied to a minimum order value that is no longer met) to your original payment method.
• Exchange: A replacement of the item for the same style in a different size, color, or SKU (e.g., swapping a size M army green satin dress for size L). Exchanges are subject to product availability.
• Store Credit: A credit to your account (valid for 12 months from the issue date) that can be used for future purchases on https://bwpdwu.com/. Store credit never expires for active accounts.

3. Return & Refund Process

Step 1: Request a Return Authorization (RA)

• Contact our customer service team via email (service@bwpdwu.com) or phone (+1 (610) 883-1438) with:
  1. Your order number.
  2. The reason for the return (e.g., “wrong size,” “defective fabric,” “changed mind”).
  3. Photos of the item (required for defective/damaged/incorrect items to expedite processing).
• We will review your request within 1–2 business days and send a Return Authorization (RA) number and pre-paid return shipping label to your email (free of charge for all eligible returns—consistent with our free worldwide shipping policy).

Step 2: Ship the Item Back

• Package the item securely (preferably in the original shipping box to prevent damage) and attach the pre-paid return label.
• Drop off the package at the nearest authorized carrier location (details provided with the return label).
• Keep the return tracking number for your records—we are not responsible for packages lost or damaged during return shipping without proof of delivery.

Step 3: Return Processing & Refund Issuance

• Once we receive and inspect the returned item (typically 2–3 business days after delivery to our warehouse), we will confirm eligibility for a refund/exchange.
• Refund Timing: Refunds are processed within 5 business days of approval. The time it takes for the refund to appear in your account depends on your payment method:
  • Credit/debit cards: 3–7 business days (varies by card issuer).
  • PayPal/other digital wallets: 1–3 business days.
• You will receive a confirmation email once the refund is issued. If you selected an exchange, we will ship the replacement item within 2–3 business days of approval (free shipping applies to exchanges).

4. Defective/Damaged/Incorrect Items

• Notify us within 48 hours of delivery (via email or phone) with photos of the item, packaging, and shipping label (for damage claims).
• We will waive the return shipping cost and provide a pre-paid label for the defective/incorrect item.
• You do not need to return the item if it is severely damaged or unsafe to use—we may request photos for our records and process a refund/exchange without requiring the item to be sent back.
• For incorrect orders (e.g., we shipped SKU A1001-1 instead of A1017), we will ship the correct item immediately upon confirming the error, with no additional cost to you.

5. Non-Refundable Items & Situations

• Items returned after the 30-day window.
• Items that are worn, washed, altered, or missing tags/packaging (unless defective).
• Clearance/final-sale items (marked as “Non-Refundable” on the product page).
• Returns without a valid RA number.
• Products damaged due to misuse, neglect, or improper care (e.g., stains from makeup, tears from rough handling).
• Custom-made or personalized items (if offered in the future—these will be marked explicitly).
• Shipping costs for the original order (we only refund the product price; original shipping is non-refundable unless the return is due to our error, e.g., defective/incorrect items).

6. Refund Disputes

• Your order number.
• The RA number (if applicable).
• Details of the dispute (e.g., “I returned the item within 30 days but was denied a refund”).

7. International Returns

• Customs duties or import fees incurred during the return shipment are covered by us—you will not be charged additional fees.
• International return shipping may take 7–14 business days to reach our warehouse. We recommend using the provided pre-paid label to ensure smooth customs processing.
• Refund timelines for international returns are extended by 3–5 business days to account for longer shipping and customs delays.

8. Contact Us

• Name: Glenn Fitzsimmons
• Address: 133 Woodstream Road, Boothwyn, PA, United States
• Email: service@bwpdwu.com
• Phone: +1 (610) 883-1438

9. Updates to This Refund Policy